Emergency Pet Care at 3046 East Seltice Way in Post Falls, Idaho

Customer Reviews about Emergency Pet Care

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  Communication Needs Work We took our dog in on Sunday morning to get checked out for a stomach bug. We decided to have her hospitalized and treated, and signed the paper stating we understood that the emergency clinic closed at 8AM Monday morning, so pickup or arrangements needed to be made earlier. We called to check on the dog Sunday afternoon and see if she could be picked up. The tech told us that they wanted to watch her for a while longer, and told us that they would contact us in the morning to let us know if she was ready to go home. We heard nothing further. We got a call after 8AM on Monday from a tech who told my wife that they were closed and we would need to pick up the dog ASAP. We hadn't been told that our dog was ready to go home and to prep for discharge, so I was at work, and my wife was prepping kids and on her way to an appointment. My wife tried to explain that we had been waiting to hear the update from their clinic as we were instructed, but the tech wouldn't listen. I also called to attempt to explain the situation, and the tech said "We can go back and forth all day if you want to, but you signed the paper that said you understood we closed at 8AM. If you don't pick up the dog, you'll need to pay for an exam and boarding from the other office that's here." The tech was rude, uninterested in listening to us, and the staff didn't follow up as promised. I understand what we signed. We made the mistake of trusting the information that the staff gave us when we called to be up to date and accurate. When I got there, the tech had highlighted my signature and initial sections, and re-emphasized when we should pick the pets up next time. There won't be a next time.
  December 18, 2016

  by Nathan Frisk

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